Helping Tenants

Contact

Housing Disrepair Claims

About Us

We Offers a simple and Hassle -free way for you seek legal assistance from expert housing disrepair solicitors

Office Address

10 Churchill Way, Cardiff, United Kingdom, CF10 2HE

Claims@horizonstart.co.uk

About

Our Services

If you have a complaint, we need to know about it and we would ask that you inform us as soon as possible so that the issue can be addressed.

This can be done via email, telephone, in writing or in person. The address for such communications should be:

HORIZON START

Address 10 Churchill Way, Cardiff, United Kingdom, CF10 2HE

By email: Claims@horizonstart.co.uk

By telephone: +44 292 188 4990

Or in person by visiting our premises (address detailed above).

It will always be our aim to resolve your complaint to your satisfaction within 3 working days.

However, if we are unable to, we will send you a written or electronic acknowledgement, giving the name or job title of the individual handling the complaint, together with details of our internal complaints handling procedures.

We will then investigate the matter fully within 8 weeks from receipt of the complaint.

Once our investigation is complete, we will send you our final response with our findings and conclusion.

Please note that Horizon Start LTD are not regulated by the Financial Conduct Authority (FCA) and therefore complaints in relation to this service cannot be escalated to the FCA or Financial Ombudsman Service.